Blueprint Your Business by Creating an Operations Manual

Can Your Business Run Without You? What would happen to your business if you became ill for an extended period of time? Could someone else man the shop for you easily? Would you be more relaxed on vacation (or at the very least, take a vacation!) if you knew that the business could be better [...]

Reducing Costs in the Contact Center With a Postseason Review

One of the best ways to plan for future success is to conduct a postseason analysis. I’ll explain how to perform a postseason analysis of your center as a baseline for customer service, process improvement and cost reduction. Here’s a step-by-step guide to the postseason analysis. 1. Form a postseason review team. Because your efforts [...]

Credible Vs Crushing Criticism – How To Pull It Off

The way we criticize others’ behaviors, decisions, and ideas impacts them either positively or negatively, and it tells a lot about us. Most of us don’t do it well. Most of us botch it more often than we’d like to admit. In fact, we dread it and try to avoid it, even when it absolutely [...]

Operational Responsibilities of Leaders

The depth and scope of operational responsibilities within an organisation can greatly vary, yet there is one constant. Leaders are needed to integrate the vision or mission of the organisation with the day-to-day activities. It is fine to have a well-defined mission, but the only way true value can be reached is if the organisation [...]

Improving Product Design With Six Sigma

Six Sigma helps improve product design by providing a measured value based on customer input and supplier capability. Here are some points to keep in mind when utilizing Six Sigma to improve any product design. Evaluate Needs In order to design a better product, companies should concentrate their research on finding out their target customers’ [...]

Requirements Gathering For Software Projects

Capturing requirements can be the most challenging part of a software development project. If you don’t get the requirements right, or miss key requirements, your project is in vain. Even if you do meet budget and schedule objectives, your project will fail to deliver the benefits your sponsors envisioned for it. Here are some simple [...]

Are Project Management Reports Simply a Way For Project Managers to Hide Bad News?

A Project Manager holds a position of great trust. Often the futures of Organizations are entrusted to them, together with large budgets which can be ill afforded. In return, transparent project reporting through Project Management Reports are expected, to enable Business Stakeholders to accurately track progress. But do Organizations always get the real picture? Now [...]

Helping Six Sigma Fit in With Your Company Culture

They may wonder why this method will prove better than similar attempts that have been tried in the past. Getting Six Sigma embraced within your corporate culture is important, and having employees come alongside will make the job of the Belts a lot easier. Without their support, belts can quickly become disheartened. The scepticism that [...]

Can You Trim Expenses and GROW Business?

How do you cut costs in sales and marketing and still grow your business? This is not an easy question to answer. However, it is a dilemma that business owners are facing in this economy. The best way to answer this question is to look at the facts of your situation, develop an action plan [...]

Raising Your Team’s Competence in Your Eyes and Theirs

One of the most powerful ways to get your team to step up and take on greater responsibility and authority is to boost their profile in the business. As each team member is viewed with greater respect by their peers, the team will work together to solve issues that come up rather than turning to [...]